IT Field Services Specialist (1 year contract)

Company Description

Joining Mirabaud, means entering an entrepreneurial and innovative environment. With the 7th generation of the Mirabaud family working within the bank, the culture is that of a family business. With over 750 employees based in 10 countries worldwide, Mirabaud offers opportunities to develop one’s career across an international network of 16 offices.

Job Description

• User lifecycle management
  • Set up and configure workstations, laptops, and mobile devices for new employees
  • Decommission and securely wipe IT assets during off-boarding
  • Coordinate access rights, group memberships, and software provisioning
• IT Inventory & Asset Management
  • Maintain accurate records of hardware and software assets
  • Track equipment lifecycles and ensure timely replacements
• Application Deployment
  • Support software rollouts and version upgrades
• Hardware Support
  • Replace and upgrade desktops, laptops, monitors, and peripherals
  • Diagnose and resolve hardware issues on-site
• Technical Support & Troubleshooting
  • Provide hands-on support for IT incidents and service requests
  • Assist users with connectivity, printing, and authentication issues
  • Escalate complex problems to second-level support when necessary

Qualifications

• Diploma in Information Technology, Computer Science, or a related field;
• 2+ years of field service or desktop support experience, preferably within financial services;
• Strong knowledge of Windows OS, Microsoft 365, and endpoint management tools;
• Hands-on experience with Active Directory, identity management systems, and internal access portals;
• Proven ability to support mobile devices and peripherals (printers, scanners);
• Experience with enterprise video-conferencing platforms (Zoom, Teams);
• Very good communication skills, adapting style for technical and non-technical audiences; 
• Customer-centric mindset, demonstrating patience, and a solution-oriented attitude;
• Strong organizational skills with the ability to prioritize tasks and manage time effectively;
• Calm under pressure, with a proactive approach to troubleshooting;
• Fluent French & English.

Additional Information

Step into the action!
• Family-friendly and dynamic international environment;
• Direct impact on the business, no matter your position or seniority;
• Work in an environment that encourages autonomy and entrepreneurship;
• Flexible working arrangements to help you achieve a better work-life balance;
• Variety of cultural and sporting activities during your free time;
• Inclusion and equal treatment;
• Various employee benefits & family friendly benefits.