IT Incident Manager - Banking Applications

Company Description

Joining Mirabaud, means entering an entrepreneurial and innovative environment. With the 7th generation of the Mirabaud family working within the bank, the culture is that of a family business. With over 750 employees based in 10 countries worldwide, Mirabaud offers opportunities to develop one’s career across an international network of 16 offices.

Job Description

• Ensuring the operational readiness of infrastructures;
• Overseeing data backup operations and system security (e.g., user permissions, security rules, etc.);
• Managing installations, upgrades, and configurations of hardware and software;
• Evaluating system performance and recommends improvements;
• Taking charge of resolving system incidents and issues;
• Supporting technicians and engineers in their activities;
• Ensuring that operations are carried out in accordance with the directives of the Headquarters (data management, application of security principles, etc.);
• Assisting and advising the Product Owner on infrastructure-related matters and related operations;
• Participating in cost control and budget management related to infrastructures;
• Supporting the Vendor Manager in supplier management;
• Ensuring compliance with the bank's established IT practices (methods);
• Ensuring that recurring tasks are orchestrated and executed correctly;

Qualifications

• IT Degree;
• Experience in infrastructure operations management;
• Experience in an international environment is a plus ;
• In-depth knowledge of ITIL processes;
• Possessing strong communication skills and the ability to collaborate with different teams within the organization;
• Fluent in French and English, other languages an asset.

Additional Information

Jump on the boat!

• Family-friendly and dynamic environment;
• Direct impact on the business, no matter your position or seniority;
• Work in an environment that encourages autonomy and entrepreneurship;
• Flexible working arrangements to help you achieve a better work-life balance;
• Variety of cultural and sporting activities during your free time;
• Inclusion and equal treatment;
• Various employee benefits & family friendly benefits.